GENERAL TERMS AND CONDITIONS (GTC)

GENERAL TERMS AND CONDITIONS

I.

Basic provisions

1. These general terms and conditions (hereinafter referred to as "GTC ") apply to:

Fabian Lang – Epic Sneakers Poprad

ICO: 56,267,754

DIC:1129777748

VAT ID: SK1129777748

With seat: Kravany 181, 059 18 Kravany

registered in the Trade and Industry Register of the Poprad District Office, number 740-44073

Contact person: Fabian Lang
Kravany 181, 059 18 Kravany

Email: epicsneakerspoprad@gmail.com

Phone: +421917078904

www.epicsneakers.sk

(hereinafter referred to as the "Seller ")

2. These general terms and conditions govern the mutual rights and obligations of the seller and a natural person who concludes a purchase contract outside of their business activities as a consumer or within their business activities (hereinafter referred to as: " buyer ") via the web interface available on the website available at www.epicsneakers.sk (hereinafter referred to as the " online store").
3. The provisions of the General Terms and Conditions are an integral part of the purchase contract. Deviating provisions of the purchase contract take precedence over the provisions of these Terms and Conditions.
4. These terms and conditions and the purchase contract are concluded in the Slovak language.

II.

Information about goods and prices

1. Information about the goods, including the price of each good and its main characteristics, is provided for each good in the online store catalog. The prices of the goods include VAT, all related fees and the costs of returning the goods, provided that the goods cannot be returned by regular mail due to their nature. The prices of the goods remain valid for the period in which they are displayed in the online store. This provision does not exclude the conclusion of a purchase contract under individually agreed terms.
2. The entire presentation of the Goods contained in the online store catalog is of an informative nature and the Seller is not obliged to conclude a purchase contract for these Goods.
3. Information on the costs associated with packaging and delivery of goods will be published in the online store. Information on the costs associated with packaging and delivery of goods provided in the online store applies only in cases where the goods are delivered within the territory of the Slovak Republic.
4. Any discounts on the purchase price of goods cannot be combined with each other unless the seller and buyer agree otherwise.

III.

Ordering and concluding a purchase contract

1. The costs incurred by the buyer when using distance communication means in connection with the conclusion of the purchase contract (internet connection costs, telephone call costs) are borne by the buyer himself. These costs do not deviate from the basic rate.
2. The buyer orders the goods in the following way:

• through your customer account, if you have previously registered in the online store,
• by filling out the order form without registration.

3. When placing an order, the buyer selects the goods, number of goods, payment method and delivery.
4. Before sending the order, the buyer has the opportunity to check and change the data entered in the order. By clicking the button, the buyer sends the order to the seller. The data specified in the order will be considered correct by the seller. The validity of the order is conditional on the completion of all mandatory data in the order form and the buyer's confirmation that he has familiarized himself with these terms and conditions.
5. Immediately after receiving the Order, the Seller will send the Buyer a confirmation of receipt of the Order to the e-mail address that the Buyer provided when placing the Order. This confirmation is automatic and does not constitute a contract. The Seller's current terms and conditions are attached to the confirmation. The purchase contract is concluded only upon acceptance of the order by the Seller. Notification of receipt of the order will be sent to the Buyer's e-mail address. / Immediately after receiving the order, the Seller will send the Buyer a confirmation of receipt of the order to the e-mail address that the Buyer provided when placing the order. This confirmation is considered to be the conclusion of the contract. The Seller's current terms and conditions are attached to the confirmation. The purchase contract is concluded upon confirmation of the order by the Seller to the Buyer's e-mail address.
6. In the event that the Seller is unable to meet any of the requirements specified in the Order, it will send the Buyer an amended offer to his email address. The amended offer is considered a new draft purchase contract and the purchase contract will in this case be formed by the Buyer's confirmation of acceptance of this offer to the Seller at the email address specified in these Terms and Conditions.
7. All orders accepted by the Seller are binding. The Buyer may cancel the order until the Seller has notified them of the acceptance of the order. The Buyer may cancel the order by calling the Seller's telephone number or by sending an electronic message to the Seller's email address. Both options are listed in these Terms and Conditions.
8. In the event that the seller has made an obvious technical error when indicating the price of the goods in the online store or during the ordering process, the seller is not obliged to deliver the goods to the buyer at this time at an obviously incorrect price, even if an automatic confirmation was sent to the buyer after receiving the order in accordance with these terms and conditions. The seller shall immediately inform the buyer of the error and shall send the buyer a modified price offer to his email address. The modified offer shall be considered a new draft purchase contract and the purchase contract shall be concluded in this case by the buyer's confirmation of acceptance to the seller's email address.

IV.

Account

1. By registering as a buyer in the online store, the buyer gains access to his customer account. The buyer can order goods through his customer account. The buyer can also order goods without registration.
2. When registering a customer account and ordering goods, the buyer is obliged to provide all data correctly and truthfully. The buyer is obliged to update the data in the User Account whenever it changes. The data provided by the buyer in the customer account and when ordering goods will be considered correct by the seller.
3. Access to the customer account is secured by a username and password. The buyer is obliged to maintain confidentiality of the information necessary to access his customer account. The seller is not responsible for any possible misuse of the customer account by third parties.
4. The Buyer is not authorized to make the customer account available to third parties for use.
5. The Seller may cancel the User Account, in particular if the Buyer does not use his User Account for a longer period of time or if the Buyer breaches his obligations under the Purchase Agreement and these Terms and Conditions.
6. The Buyer acknowledges that the User Account may not be continuously available, in particular with regard to the necessary maintenance of the Seller's hardware and software equipment, as well as the necessary maintenance of third-party hardware and software equipment.

V.

Payment and delivery terms of goods

1. The buyer can pay the price of the goods and any costs associated with the delivery of the goods in accordance with the purchase contract in the following ways:

• By payment card
• For PayPal

2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of the goods in the contractually agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with delivery of the goods.
3. When paying via a payment gateway, the buyer follows the instructions of the relevant electronic payment provider.
4. In the case of cashless payment, the buyer's obligation to pay the purchase price is fulfilled by crediting the relevant amount to the seller's bank account.
5. The seller does not require advance payment or a similar service from the buyer. If the purchase price is paid before the goods are shipped, it is not a deposit.
6. According to the Turnover Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, in the event of a technical failure, he is obliged to register received transactions online with the tax administration no later than 48 hours.
7. Delivery of goods to the buyer is carried out:

• by GLS courier service to the address specified by the buyer in the order.
• by personal collection at the seller's store.

9. The choice of shipping method is made when ordering goods.
10. The costs of delivering the goods are stated in the buyer's order and in the seller's order confirmation, depending on the method of transport and receipt of the goods. If the method of transport is agreed upon based on a special request from the buyer, the buyer bears the risk associated with this method of transport and any additional costs.
11. If the Seller is obliged under the Purchase Agreement to deliver the Goods to the location specified by the Buyer in the Order, the Buyer is obliged to take delivery of the Goods upon delivery. If, for reasons of the Buyer, it is necessary to deliver the Goods repeatedly or in a manner other than that specified in the Order, the Buyer is obliged to bear the costs associated with the repeated delivery of the Goods or the costs associated with a different method of transport.
12. When accepting the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and immediately notify the carrier of any defects. If damage to the packaging is found, which indicates unauthorized entry into the shipment, the buyer is not obliged to accept the shipment from the carrier.
13. The seller will issue a tax document - invoice to the buyer. The tax document will be sent to the buyer's email address./The tax document will be attached to the delivered goods.
14. The buyer acquires ownership of the goods by paying the full purchase price for the goods, including delivery costs, but first by taking over the goods. Liability for accidental loss, damage or destruction of the goods passes to the buyer upon taking over the goods or at the time when the buyer was obliged to take delivery of the goods but failed to do so in breach of the contract.

VI.

Withdrawal from the contract

1. A buyer who has concluded a purchase contract outside of his consumer business activity has the right to withdraw from the purchase contract without giving a reason.
2. The withdrawal period is 14 days.

• from the date of receipt of the goods,
• from the date of receipt of the last delivery of goods, if the subject of the contract is several types of goods or the delivery of several parts
• from the date of receipt of the first delivery of goods, if the subject of the contract is a regular, repeated delivery of goods.

3. The buyer cannot withdraw from the purchase contract, among other things:

• on the provision of services, if they were provided with his prior express consent before the expiration of the withdrawal period and the seller informed the buyer before concluding the contract that in this case he does not have the right to withdraw from the contract and the service was performed in full,
• on the delivery of goods or provision of services, the price of which depends on fluctuations in the financial market independent of the seller's will and which may occur during the withdrawal period,
• on the supply of alcoholic beverages, the price of which was agreed upon when concluding the contract, which can only be delivered after thirty days and whose price depends on market fluctuations regardless of the seller's will,
• when delivering goods that have been modified according to the buyer's wishes, goods that have been custom-made or that have been specially designed for the buyer,
• when delivering perishable goods, as well as goods that, due to their nature, have been irrevocably mixed with other goods after delivery,
• when delivering goods in sealed packaging that are not suitable for return for health or hygiene reasons and whose protective packaging was damaged after delivery,
• when delivering sound, image, audiovisual recordings, books or computer software, if they are sold in protective packaging and the buyer has unpacked this packaging,
• on the delivery of newspapers, periodicals or magazines, with the exception of sales under a subscription contract and the sale of books that are not delivered in protective packaging,
• on the delivery of electronic content by means other than on a tangible medium, if the provision began with the express consent of the buyer and the buyer declared that he was duly informed that by declaring this consent he loses the right to withdraw from the contract,
• in other cases specified in Section 7, paragraph 1. 6 of Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a contract concluded at a distance or contractually concluded outside the seller's business premises, as amended.
• after removing labels or security seals.
• without the original box and invoice for the purchased item.
• after using the goods

4. To comply with the withdrawal period, the Buyer must send a declaration of withdrawal from the Contract within the withdrawal period.
5. To withdraw from the purchase contract, the buyer may use the sample withdrawal form provided by the seller. The buyer is obliged to withdraw from the purchase contract to the seller's e-mail address or delivery address specified in these terms and conditions. The seller will immediately confirm receipt of the form to the buyer.
6. The buyer who withdraws from the contract is obliged to return the goods to the seller within 14 days of withdrawal from the contract. The buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned by regular mail due to their nature.
7. If the buyer withdraws from the contract, the seller shall immediately return to the buyer, in any case no later than 14 days from the withdrawal from the contract, all funds, including delivery costs, received from the buyer in the same way. Otherwise, the seller shall return to the buyer the amounts received only if the buyer agrees to this and no additional costs are incurred.
8. If the buyer has chosen a method of delivery of the goods other than that offered by the seller, the seller will reimburse the buyer for the costs of delivery of the goods in an amount corresponding to the cheapest method of transport of the goods offered.
9. If the buyer withdraws from the purchase contract, the seller is not obliged to return the amounts received to the buyer before the buyer hands over the goods to him or proves that he has sent the goods to the seller.
10. The buyer must return the goods to the seller undamaged, unworn and uncontaminated and, if possible, in the original packaging. The seller is entitled to unilaterally set off the claim for compensation for damage caused to the goods against the buyer's claim for a refund of the purchase price.
11. The Seller is entitled to withdraw from the Purchase Agreement if the stocks are sold out, the Goods are not available or if the manufacturer, importer or supplier of the Goods has stopped the production or import of the Goods. The Seller shall immediately inform the Buyer via the e-mail address specified in the order and within 14 days of the notification of withdrawal from the Purchase Agreement shall refund all amounts, including shipping costs, received from the Buyer under the Agreement, in the same manner or in a manner specified by the Buyer.

VII.

Rights arising from defective performance

1. The seller is responsible to the buyer for ensuring that the goods are free from defects upon receipt. The seller is responsible to the buyer in particular for ensuring that at the time of receipt of the goods by the buyer:

• The goods have the properties agreed upon by the contracting parties and, if no agreement is reached, they will have the properties described by the seller or manufacturer or expected by the buyer in view of the nature of the goods and based on the seller's advertising,
• the goods are suitable for the intended use specified by the seller for their use or for which goods of this type are usually used,
• the quality or design of the goods corresponds to the agreed sample or design, if the quality or design was determined according to the agreed sample or design,
• the goods are of appropriate quantity or weight and
• the goods meet the requirements of legal regulations.

2. If the defect becomes apparent to the buyer within six months of receipt of the goods, the goods are deemed to have been defective upon receipt. The buyer is entitled to exercise rights arising from a defect in consumables within twenty-four months of receipt. This regulation does not apply to goods that have been sold at a lower price due to a defect for which a lower price was agreed, to wear and tear of the goods caused by their normal use, to used goods that are caused by a defect corresponding to the degree of use or wear and tear that the goods had at the time of receipt by the buyer, or if this results from the nature of the goods.
3. If a defect is discovered, the buyer may file a complaint with the seller and request:

• if it is a removable defect:
• free removal of defects in the goods,
• exchange of goods for new goods,
• if it is a defect that cannot be removed:
• a reasonable discount on the purchase price,
• withdraw from the contract.

4. The buyer has the right to withdraw from the contract,

• if the goods have a defect that cannot be removed and which prevents the proper use of the item as if it were a defect-free item,
• if the goods cannot be used properly due to a repeated occurrence of a defect or a defect after repair,
• if he is unable to use the goods properly due to a large number of defects in the goods.

5. The seller is obliged to accept the complaint at any facility where the complaint can be accepted, including the registered office or place of business. The consumer may also file his complaint with a person designated by the seller. If the consumer's complaint is handled by a person designated by the seller, the seller may handle the complaint only by handing over the repaired goods, otherwise the complaint will be forwarded to the seller for handling. The seller is obliged to provide the buyer with a written confirmation of when the buyer exercised the right, the content of the complaint and the method of handling the complaint requested by the buyer, as well as a confirmation of the date and method of handling the complaint, including confirmation of the repair and its duration, or a written justification for rejecting the complaint.
6. If the consumer files a complaint, the seller or an employee or a person designated by the seller is obliged to inform the consumer about his rights arising from defective performance. Based on the consumer's decision, which he applies in relation to the rights arising from defective performance, the seller or an employee authorized by him or a person designated by him is obliged to determine the method of handling the complaint without undue delay, in complex cases no later than three working days from the date of filing the complaint, in justified cases, especially if a comprehensive technical assessment of the condition of the goods is required, no later than 30 days from the date of filing the complaint. . After determining the method of handling the complaint, the complaint, including the removal of the defect, must be handled immediately, in justified cases the complaint may also be handled later. However, the handling of the complaint, including the removal of the defect, must not last longer than 30 days from the date of filing the complaint. The unsuccessful expiration of this period shall be considered a material breach of contract and the buyer has the right to withdraw from the purchase contract or exchange the goods for new goods. The moment of filing a complaint is considered to be the moment when the buyer expresses his will to the seller (exercise of the right arising from defective performance).
7. The seller shall inform the buyer in writing of the outcome of the complaint no later than 30 days from the date of filing the complaint.
8. The buyer does not have the right to claim defective performance if the buyer knew before taking over the item that the item had a defect, or if the buyer caused the defect himself.
9. In the event of a justified complaint, the buyer is entitled to compensation for intentionally incurred costs incurred in connection with the complaint. The buyer may exercise this right with the seller within one month of the expiration of the warranty period.
10. The buyer has the choice of the type of complaint and its handling, if there are multiple options.
11. The rights and obligations of the contracting parties from the rights arising from defective performance are regulated by Sections 499 to 510, Sections 596 to 600 and Sections 619 to 627 of Act No. 40/1964 Coll. Civil Code, as amended, and Act No. 250/2007 Coll. on Consumer Protection, as amended.
12. Other rights and obligations of the contracting parties in connection with the seller's liability for defects arise from the seller's complaints procedure.

VIII.

Delivery

1. The Parties may send all correspondence to each other by electronic mail.
2. The Buyer shall send correspondence to the Seller to the email address specified in these Terms and Conditions. The Seller shall deliver correspondence to the Buyer to the email address specified in his Customer Account or in the Order.

IX.

Alternative dispute resolution

1. The consumer has the right to contact the seller with a request for redress if he is not satisfied with the way the seller handled his complaint or if he believes that the seller has violated his rights. The consumer has the right to submit a proposal to the Alternative Dispute Resolution Service to initiate alternative (out-of-court) dispute resolution if the seller has responded negatively to the request or not within 30 days from the date of sending the request in accordance with the previous sentence. This does not affect the consumer's ability to go to court.
2. The Slovak Trade Inspection Authority, with its registered office at Prievozská 32, 827 99 Bratislava, ID number: 17 331 927, is responsible for the out-of-court settlement of consumer disputes arising from the purchase contract. It can be reached for the above purpose at the address Slovak Trade Inspection Authority, Central Inspection Authority, Department of International Relations and Alternative Dispute Resolution, Prievozská 32, 827 99 Bratislava 27, or electronically at ars@soi.sk or adr.@soi.sk. URL: https://www.soi.sk/. To resolve disputes between the seller and the buyer arising from the purchase contract, it is possible to use the online dispute resolution platform according to http://ec.europa.eu/consumers/odr.
3. The European Consumer Centre of the Slovak Republic, with its registered office at Mlynské nivy 44/a, 827 15 Bratislava, internet address: http://esc-sr.sk/ is the contact point in accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumers, amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumers).
4. The seller is authorized to sell goods on the basis of a trade license. Trade supervision is carried out within the scope of its competence by the relevant district office, trade management department. The Slovak Trade Inspection, among other things, checks compliance with Act No. 250/2007 Coll. on Consumer Protection, as amended.

X.

Final provisions

1. All agreements between the seller and the buyer are governed by the law of the Slovak Republic. If the relationship established by the purchase contract contains an international element, the contracting parties have agreed that the relationship is governed by the law of the Slovak Republic. The consumer's rights arising from generally binding legal provisions remain unaffected.
2. The seller is not bound by the code of conduct in relation to the buyer pursuant to the provisions of Act No. 250/2007 Coll. on Consumer Protection, as amended.
3. All rights to the Seller's website, in particular copyright to the content, including the layout of the page, photographs, films, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the website or parts thereof without the Seller's consent.
4. The Seller is not liable for errors caused by third party interference with the online store or its improper use. When using the online store, the Buyer may not use any procedures that could adversely affect its operation and may not engage in any activities that could allow the Buyer or any third party to interfere with or use the software or other components that make up the online store or to use the online store or its parts or software equipment in a manner that is inconsistent with its purpose or purpose.
5. The purchase contract, including the general terms and conditions, is archived by the seller in electronic form and is not publicly accessible.
6. The Seller may amend or supplement the text of the General Terms and Conditions. This provision does not affect the rights and obligations that arise during the validity period of the previous version of the General Terms and Conditions.
7. A sample withdrawal form is attached to the General Terms and Conditions.

These general terms and conditions come into effect on July 1, 2024.